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	<title>MidKnight Gallery &#187; service</title>
	<atom:link href="http://www.midknightgallery.com/tag/service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.midknightgallery.com</link>
	<description>Tech and hobbies...</description>
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		<title>TANSTAAFL</title>
		<link>http://www.midknightgallery.com/2008/02/tanstaafl/</link>
		<comments>http://www.midknightgallery.com/2008/02/tanstaafl/#comments</comments>
		<pubDate>Mon, 11 Feb 2008 05:05:07 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[leopard]]></category>
		<category><![CDATA[mac]]></category>
		<category><![CDATA[osx]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2008/02/11/tanstaafl/</guid>
		<description><![CDATA[One of the best known SF acronyms outside of Science Fiction is TANSTAAFL, from Heinlein&#8217;s The Moon is a Harsh Mistress. It means &#8220;There aint no such thing as a free lunch.&#8221; more to the point, it means that there is a price for everything in time, money, sweat, or effort. This to me holds [...]]]></description>
			<content:encoded><![CDATA[<p>One of the best known SF acronyms outside of Science Fiction is TANSTAAFL, from Heinlein&#8217;s <em>The Moon is a Harsh Mistress</em>. It means &#8220;There aint no such thing as a free lunch.&#8221; more to the point, it means that there is a price for <em>everything</em> in time, money, sweat, or effort.</p>
<p>This to me holds true in the Linux world, and with many of the often brilliant &#8220;free&#8221; programs that are available.</p>
<p>You can probably see where this is going.</p>
<p>I&#8217;ve been trying to set up proxy services on my G5 running Leopard, so I can get rid of the Suse box that currently has no purpose in life outside of acting as a network proxy server for controlling web access.  Running one less computer is good, even if the toaster-box doesn&#8217;t add much to my electric bill, and the G5 is becoming less and less my primary workstation anyway &#8211; my MacBook Pro is.</p>
<p>Getting squid installed &#8211; the proxy software &#8211; was pretty simple. The problem? I wanted to run it in conjunction with some filtering software called Dansguardian. This is the part where you shake your head, tsk, and say &#8220;ahh&#8230; foolish mortal.&#8221;</p>
<p>OSX launches background programs in a whole new way from traditional Unix/linux methods. The package I installed was fairly up to date and had a proper startup entry in it. or so it seemed.</p>
<p>The long and the short of it is I have the proxy working, but not the filter, and I&#8217;m spending much time on this simply because I want to figure the puzzle out, not because it&#8217;s cost-effective. </p>
<p>It&#8217;s fun, in a way, but usually I spend too much time fixing other people&#8217;s computers to want to have &#8220;fun&#8221; tinkering.</p>
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		<title>DAVE and Leopard</title>
		<link>http://www.midknightgallery.com/2008/01/dave-and-leopard/</link>
		<comments>http://www.midknightgallery.com/2008/01/dave-and-leopard/#comments</comments>
		<pubDate>Tue, 15 Jan 2008 00:38:05 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[Tech-Help]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[dave]]></category>
		<category><![CDATA[leopard]]></category>
		<category><![CDATA[mac]]></category>
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		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2008/01/14/dave-and-leopard/</guid>
		<description><![CDATA[Just discovered another upgrade &#8220;gotcha&#8221; with Leopard related to Thursby Software&#8217;s &#8220;DAVE.&#8221; DAVE has been around a long time. Before OSX it allowed Macs to access windows shares and networks with the same credentials/etc. as windows machines. Even when OSX allowed access to Windows file servers and limited Active Directory compatibility Dave and AdmitMac were [...]]]></description>
			<content:encoded><![CDATA[<p>Just discovered another upgrade &#8220;gotcha&#8221; with Leopard related to Thursby Software&#8217;s &#8220;DAVE.&#8221;</p>
<p>DAVE has been around a long time. Before OSX it allowed Macs to access windows shares and networks with the same credentials/etc. as windows machines. Even when OSX allowed access to Windows file servers and limited Active Directory compatibility Dave and AdmitMac were a much more complete solution, especially when it came to home folders, authenticating to a domain, etc.</p>
<p>Of course, such an extensive system hack intercepting all of the Windows-related CIFS/SMB  traffic is likely to break on a major system upgrade, and sure enough it did. If you remembered to remove this before upgrading to Leopard, or first installed the update to version 7, then all was well, and you could still access Windows servers. if you didn&#8217;t, your computer would fail to connect.</p>
<p>Fixing this isn&#8217;t that tricky, but is non-obvious unless you are paying for an upgrade. In all cases the best way to remove DAVE is to use the removal package (DAVE is one of the few programs on a Mac that really <em>needs</em> an uninstaller). The issue is that the same incompatibility that prevents DAVE from working prevents the version 6 or earlier uninstaller to shut down the services. In this case, download the trial for version 7 (don&#8217;t even bother filling out hte form, just download it), and run the uninstaller for version 7. After a restart, your Mac will get back onto SMB servers as reliably as ever.</p>
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		<title>Still no IMAP in my Gmail.</title>
		<link>http://www.midknightgallery.com/2007/10/still-no-imap-in-my-gmail/</link>
		<comments>http://www.midknightgallery.com/2007/10/still-no-imap-in-my-gmail/#comments</comments>
		<pubDate>Tue, 30 Oct 2007 22:08:50 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[tech]]></category>

		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/10/30/still-no-imap-in-my-gmail/</guid>
		<description><![CDATA[As geeks go all agog over Google offering IMAP services on their Gmail mail systems, and even my wife&#8217;s account has this feature activated, all I get when I open up my mail settings is:]]></description>
			<content:encoded><![CDATA[<p>As geeks go all agog over Google offering IMAP services on their Gmail mail systems, and even my wife&#8217;s account has this feature activated, all I get when I open up my mail settings is:</p>
<p><img src="http://myskitch.com/dgarsys/dock-20071030-180115.jpg" alt="Dock" height="183" width="345" /></p>
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		<title>Five Days of Leopard</title>
		<link>http://www.midknightgallery.com/2007/10/five-days-of-leopard/</link>
		<comments>http://www.midknightgallery.com/2007/10/five-days-of-leopard/#comments</comments>
		<pubDate>Tue, 30 Oct 2007 16:00:32 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Tech-Help]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[leopard]]></category>
		<category><![CDATA[Local]]></category>
		<category><![CDATA[mac]]></category>
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		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/10/30/five-days-of-leopard/</guid>
		<description><![CDATA[I&#8217;ve spent five days with leopard now, installing it four times on three different computers, the most recent one two days ago. It&#8217;s left one heck of an impression on me. Mostly favorable. If your Mac can run Leopard, you should install it. The sheer scope of the improvements is worth it. Having another computer, [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve spent five days with leopard now, installing it four times on three different computers, the most recent one two days ago. It&#8217;s left one heck of an impression on me. Mostly favorable. If your Mac <em>can</em> run Leopard, you should install it. The sheer scope of the improvements is worth it. Having another computer, or a .mac account and integration with calendar and other services on a Leopard server will make it even more worthwhile.</p>
<p>Other people have given their short little overviews. Others have released articles in dribs and drabs on different features. Yet others have released a <a href="http://arstechnica.com/reviews/os/mac-os-x-10-5.ars">veritable book</a> on the subject. As a result, this review will be heavier on my impressions and what I went through.</p>
<p>I got the install DVD on Friday. The packaging was, as usual, wonderful. I chose my Macbook Pro to install it on as between the three Macs that could be upgraded, it was not only backed up (as they all were), it was the machine I could suffer the most disruptions with.</p>
<p>So in goes the DVD. Reboot, choose &#8220;upgrade.&#8221; So far so good. I click through the initial menus and let the install procedure start as I go off to make dinner. A while later, my son wanders into the kitchen. &#8220;Dad? Is it supposed to have a blue screen?&#8221;</p>
<p>Uh-oh. Try the usual precautions. Safe mode boot didn&#8217;t work. Doing a file-system check in single user mode proved that the hard drive is <em>still</em> in good shape. I decided it was worth some time doing tinkering. I&#8217;d have to help other people out of their troubles after all, so I didn&#8217;t want to jump the gun and do an &#8220;archive and install&#8221; or &#8220;clean install&#8221;. I may be backed up but I didn&#8217;t want to spend hours rebuilding my utilities and preferences.</p>
<p>A little research and I dug up a thread in the Apple Discussion Boards where people were already fighting with the same issue. About halfway down someone had decided to poke around on the premise that a set of system extensions referred to as APE was at fault. APE, or Application Enhancer was a third-party system hack used by Cleardock, Shapeshifter, and other programs that modify the appearance and behavior of the OS. Needless to say this can make the system&#8230; unstable.</p>
<p>The official Apple page (recommending an archive and install but giving the instructions I followed) is <a href="http://docs.info.apple.com/article.html?artnum=306857">here</a>. <a href="http://daringfireball.net/2007/10/blue_in_the_face">Daring Fireball</a> also has more on the subject, including how the Logitech drivers for mice and keyboards, among other things, can install APE without your knowledge.</p>
<p>So I reboot holding down COMMAND-S on the keyboard into the single-user command-line mode, type in the commands needed to check and mount the hard drive, delete the relevant files, and reboot. Viola! It works.</p>
<p>Finally I got my .mac information set up, verified I still had my mail library and signatures (Mail predictably updated the library) and started to see what changed and testing what broke.</p>
<p>Insofar as the kerfluffle with the stacks and the dock&#8230; I don&#8217;t mind the new dock, but I prefer to apply the default side-dock format to the dock as it&#8217;s cleaner and easier to tell what is running. I found the new stack behavior a little frustrating at first because I had several folder shortcuts that I <em>wanted</em> to go and open up the folder, but most of them I used by right-clicking to get a menu of the contents anyway. So, once I recalibrated my expectations and realized I was trading submenus for easier-to click targets and a slight inconvenience in actually opening up the folders (when actually needed) I was more than happy with the effect. In a roundabout way, this is a return of the &#8220;drawers&#8221; behavior of OS8 and 9, complete with spring-loaded folders that you can drag files and documents to.</p>
<p>I hate the icons for the stacks. I hate them for the simple fact that as an aggregation of the icons for the contacts, I&#8217;m trading a minimum of useless information about the contents of a folder for an easily identifiable target to click on. Without wasting time to hover each one, it&#8217;s almost impossible to identify which is which reliably. While I&#8217;m not a huge fan of the new dock, and less a fan of the hard-to-differentiate new folder icons, I cannot understate how much I loathe the dock. Please <em>please</em> make it possible to keep a stable icon there!</p>
<p align="center"><img src="http://www.midknightgallery.com/php_uploads/2007/10/dock-2.jpg" alt="A shot of my dock" /></p>
<p>I discovered to my annoyance that the calendar does not keep a side drawer open with the details of the currently selected event. I can deal with this change because it also makes it clearer when I&#8217;m looking at vs. just editing an event, and minimizes screen usage when I don&#8217;t need the details. That said, I love the &#8220;current time&#8221; bar that runs across the window. It did miff me a bit to discover that all of the subscribed folders had been pulled out into their own category from the groups I had them in.</p>
<p>I checked out the new syncing preferences for .mac, and decided to forego the syncing of widgets and preferences. My laptop and desktop have many overlapping uses, but they are fundementally used in different environments (field vs. office) with different tools needed at my fingertips.</p>
<p>Parental controls now allow for remote control of other macs on your local network. Hmmm&#8230; so now if all my future computers are macs I can administer the ones my children will use centrally insofar as web access, and get rid of the proxy server I run. I can also set hours for when they can get on online. I can also run Fusion to let my kids play some W98 games like Zoo tycoon&#8230; and probably faster than the current old Win machine they have access to.</p>
<p>When waking from sleep, I get to the password prompt consistently faster. The wiki feature in the dictionary is cool, and makes a program I already use regularly vice pulling down my volumes even more useful. I also trashed a &#8220;refresh finder&#8221; script I had available because Apple finally, finally made it update in a consistently timely manner when new files are added.</p>
<p>Spaces took some time to wrap myself around. The biggest problem was me &#8211; trying to figure out a separation of work modes that would allow me to maintain different virtual desktops. That said &#8211; if you use it as a clutter remover it works great, because unlike many variants I&#8217;d seen, you still have access to all of your apps through the Dock or COMMAND-Tab &#8211; which instantly switches you over to the correct screen. After I figured this out I don&#8217;t do <em>any</em> manual desktop switching &#8211; which is easy enough to do. The one hitch I&#8217;ve had is I often use CNTRL-Arrow in text editing, so I have to find another default key to switch my spaces.</p>
<p>Screen sharing is easily turned on if you want to use the &#8220;Back to my Mac&#8221; .mac feature or just access your desktop from across the house using Chicken of the VNC or the built-in Screen Sharing app. Like all of the network services it&#8217;s off by default. The only thing that threw me was that turning on file sharing automatically allowed guest access to the public folders &#8211; though the guest account was otherwise disabled. While it&#8217;s easy enough to stop sharing out public folders or turn off ALL guest access, it did throw me.</p>
<p>Actually, I like how they implemented guest access in general. You can log in as &#8220;guest&#8221; and get a temporary, restricted workspace that erases itself when you are done. The next &#8220;guest&#8221; again gets a pristine, sandboxed space to access the web. This is a great way to give my kids access to my main desktop when they&#8217;re online&#8230;</p>
<p>Back to screen sharing for a minute. This has a few other implications. First, those of us in tech support and consulting can now easily access the computer of any client that we can iChat with. This feature also reduces the future need to install the more flexible VINE server on many client desktops, though the jury is still out on servers, depending on security needs. This is yet another way that a user-friendly feature will also be a big help for IT folk. it alsomeans that those of us with .mac accounts have less need for a service like GoToMyPC or LogMeIn.</p>
<p>Speaking of big help &#8211; Time Machine. This is possibly the biggest single reason to get Leopard &#8211; so that you can have effortless, consistent backups. I&#8217;ve lost count of how many clients do a poor job in maintaining backups. While it won&#8217;t help with keeping copies offsite, this feature will save a lot of headaches where it comes to &#8220;oops I deleted my file&#8221; or &#8220;oops, my hard drive died&#8221; in shops where we don&#8217;t have our hands on Retrospect enough to make sure that the users files are regularly backed up. Time machine makes this process almost effortless. One thing to beware of &#8211; If you have any Paralells or Fusion windows images, you may want to make them exceptions or back them up separately unless you&#8217;ve got a much, much bigger backup drive than your main drive. Aperture also has some issues with Time Machine</p>
<p>When installing this on my desktop, I noted a few other things. First of all, while the Sharepoints prefpane was still available, all of the SMB and Appletalk share configuration data had been wiped out. instead, those share points now were in the Apple sharing preference pane. Also, after opening Cronnix, I noticed that ALL of my scheduling CRON scripts were gone that I used for mounting my backup disks. Not much of a loss since I&#8217;ll be using time machine anyways, but you may want to back up your Crontabs if you&#8217;re geeky enough to use them. (I was using CRON to schedule applescripts and other scripts that I only wanted to run on my desktop instead of through iCal).</p>
<p>Insofar as most of my programs, here&#8217;s the rundown:</p>
<p>Mail improvements. Here&#8217;s where I got hurt the worst. While I don&#8217;t mind saying good bye to mail.appetizer (it can be obtrusive), Mailtags and Mail act-on effectively don&#8217;t work. The good news is that the creator is already making it Leopard-compatible, and the &#8220;Leopard&#8221; beta of mailtags is available. I&#8217;ll just hold off for the final version. That said, the note-taking ability is useful, the contact-data sensing is just phenomenal, and it can now indent without quoting! The templates are fluff, but slick fluff, and very well implemented. mail has always been great about letting you pick an alternate outbound server if you can&#8217;t reach your default, but now you can also choose a different outgoing server as you compose your email.</p>
<p>Inquisitor, an app that gives me instant search results as I type in Safari doesn&#8217;t work. It may never be updated as it relied on access to parts of the Safari WebKit code that Apple has severely restricted access to. I will miss it.</p>
<p>Transmit and Quicksilver seem to work fine overall (with updates) though the &#8220;open all files with this tag&#8221; feature of the tagging module needs updating. The growl notifications are working just great.</p>
<p>Chax has disappeared, but most of the features it provided were rolled into iChat anyway. As it  is I&#8217;ll still be using Adium except when I need the new &#8220;theater&#8221; and &#8220;screen sharing&#8221; modes.</p>
<p>I haven&#8217;t run mine yet, but apparently Photoshop works, though may &#8220;crash&#8221; upon closing out the program. I know Adobe has posted some other issues but apparently the main graphics programs all work OK.</p>
<p>As noted previously, APE is (very) broken.</p>
<p>LiteIcon, an App that allows you to change the default system icons is broken. We&#8217;ll have to wait for an update on that or Candybar (from the iconfactory).</p>
<p>Desklickr doesn&#8217;t change the desktop out.</p>
<p>Google Earth needed me to reinstall/download the latest version on my laptop.</p>
<p>My Cisco VPN settings were wiped out. I am not sure yet if simply reinstalling will fix this. I WILL get a Time Machine backup first&#8230;.</p>
<p>Tinkertool says that it is not fully compatible, but shouldn&#8217;t break anything, even if some effects are unexpected.</p>
<p>The Wacom drivers needed to be replaced with a new version.</p>
<p>Internet Explorer 5 (OSX version) still works as well as it ever did, for what it&#8217;s worth.</p>
<p>Other things that apparently still work:</p>
<ul>
<li> Bonjour Browser</li>
<li> MagiCal</li>
<li> Aleph One</li>
<li> MythII</li>
<li> MS Office</li>
<li> FlickrUploader</li>
<li> Synk (with an update)</li>
<li> Canoscan drivers</li>
</ul>
<p>Stuff I still need to test:</p>
<ul>
<li> Blender</li>
<li> Emulators</li>
<li> Freeciv</li>
<li> Handbrake</li>
<li> Lingon</li>
<li> NeoOffice</li>
<li> nethack</li>
<li> Pic2Icon</li>
<li> Picasa Web Albums</li>
</ul>
<p>That&#8217;s it in a nutshell.</p>
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		<title>This is Not Customer Service (I&#8217;m looking at You Comcast).</title>
		<link>http://www.midknightgallery.com/2007/10/this-is-not-customer-service-im-looking-at-you-comcast/</link>
		<comments>http://www.midknightgallery.com/2007/10/this-is-not-customer-service-im-looking-at-you-comcast/#comments</comments>
		<pubDate>Thu, 11 Oct 2007 15:29:49 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[apple]]></category>
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		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/10/11/this-is-not-customer-service-im-looking-at-you-comcast/</guid>
		<description><![CDATA[I am about this close to canceling my account with Comcast. After all, I don&#8217;t really watch TV and my life would be much more peaceful if I didn&#8217;t have to listen to anything else on the Disney channel for a while either. I&#8217;ve already been less than exceptionally happy with their response time for [...]]]></description>
			<content:encoded><![CDATA[<p>I am about this close to canceling my account with Comcast. After all, I don&#8217;t really watch TV and my life would be much more peaceful if I didn&#8217;t have to listen to anything else on the Disney channel for a while either. I&#8217;ve already been less than exceptionally happy with their response time for connection issues due to cabling (several days to a week), and level of knowledge. What really takes the cake is the experience that a neighbor just had.</p>
<p>Cue up <em>Gilligans Island:</em> &#8220;Sit right back and we&#8217;ll tell a tale&#8230;&#8221;</p>
<p>Four days ago my neighbor called and complained that her computer couldn&#8217;t get online. I had her check her cable modem and sure enough, the lights weren&#8217;t right, and we reset the modem. It worked. For a short while.</p>
<p>The next day the problems came up again. I went over to look, and sure enough, the cable modem was flaking out and not consistently showing a connection light. I had her call Comcast, and amazingly, they were able to get someone out the next day.</p>
<p>The technician came out yesterday, and angered my neighbor to no end.  She felt she was being bossed around. She was also suspicious of how often he called in to HQ, though I can&#8217;t say how necessary or unnecessary that was. What really got my goat was that after replacing her old Motorola &#8220;surfboard&#8221; modem with a different modem, he didn&#8217;t get it registered. Apparently the system was down at HQ, or possibly Comcast <em>still</em> uses IE5 for their config utility (which of course won&#8217;t work on an Intel Mac), or he didn&#8217;t know enough about Macs to get them setup, or something, but he couldn&#8217;t get the modem registered and activated, and left it that way with her confused about what to do. Note &#8211; this can easily be done by calling in the serial number. He also told her that she couldn&#8217;t have her cable modem split off the same wall point as one of her TV&#8217;s, and that he&#8217;d have to come back to run a separate line.</p>
<p>The last tweaked my antennas, because I&#8217;ve seen competent cable installers before. I know perfectly well that with decent splitter fittings and filters and tight connections that you can split the signal all sorts of ways and still have it work.  Since there is only one cable coming up to the house the biggest practical advantage to splitting the cable indoors is that it&#8217;s not exposed to the weather. From previous experience weather can make a big difference. The fittings don&#8217;t like to have water in them.</p>
<p>Either way, I went over this morning to get the modem registered, and immediately had problems. It took a long time to get a valid address, and I couldn&#8217;t resolve the download site for the software (incidentally this is why I don&#8217;t know if they still use IE 5 for mac configuration). I called it in to tech support, and they registered the modem serial number, and I got an address. I thanked them and switched back to the wireless router.</p>
<p>More trouble. Mail started coming in but I couldn&#8217;t get to any web sites reliably or get a full page to load. Ping checks were showing 30-60% packet drops &#8211; meaning about half of the data was randomly wandering off into the wastelands never to be seen again. So I reset the modem and called tech support. While on hold for &#8220;slow connection&#8221; I realized I had not yet gotten an address but finally managed to pull up a valid public address as the phone flunky answered.</p>
<p>I refuse to give out this name, because the following help desk idiot is a perfect example of how not to <em>ever</em> talk to a client, even though he started out pleasantly enough.</p>
<p>We went through the script, resetting the modem and rebooting the computer (I actually rebooted in addition to the DHCP renew which would do the trick most times. I also tried disabling/enabling the ethernet port). I slowly received a new address. I even managed to ping the router. What I couldn&#8217;t do was resolve names. I tried to point this out to the helpdesk  but he insisted that a) I had a valid IP and b) he could communicate with the modem so c) there was no problem and I&#8217;d have to take any other issues up with my manufacturer, i.e. Apple.</p>
<p>Here&#8217;s where he really proved he earned idiot, and then some. I patiently explained to him that yes, I had an IP address, and I was apparently getting some proper comms as I could ping known IP addresses (at least the router) but I could not resolve names and until I could I couldn&#8217;t get a website.</p>
<p>&#8220;Well try to open a webpage.&#8221;</p>
<p>I stopped for about thirty seconds, and told him &#8220;Okay, I&#8217;ll humor you.&#8221; Of course, no response and no web page. Again, I was told &#8220;Call Apple.&#8221;</p>
<p>We went through several rounds of this with me explaining that a) I make my living at this, b) I was using my own laptop from across the street and also on Comcast so I bloody well know the computer was fine, and c) I knew for a fact that the network wasn&#8217;t, and until they fixed the problem on their end so I could resolve names I never <em>would</em> get online.</p>
<p>I was told effectively &#8220;I don&#8217;t care,&#8221; &#8220;I don&#8217;t care how many computers you use there and who makes them you have a valid IP so you need to call the manufacturer,&#8221; &#8220;If it was our problem we&#8217;d have other people complaining,&#8221; and finally &#8220;I don&#8217;t know what all this stuff is about names.&#8221;</p>
<p>Oh yeah. And &#8220;I can&#8217;t help you, call Apple.&#8221;</p>
<p>After a couple more rounds trying to explain to him that a name lookup was needed to get a website and being told &#8220;I can&#8217;t help you,&#8221; I finally asked him to &#8220;please bump me up to someone who <em>can</em> help.&#8221;</p>
<p>For anyone paying attention who ever, ever has to manage or work in customer service, yes, this was a mildly open-ended question. I didn&#8217;t specify &#8220;your supervisor.&#8221; Yes, by now I&#8217;d told him quite bluntly that he was ignorant of networking, though only after I&#8217;d already explained to him for the umpteenth time that name resolution was needed for web browsers to work and that both computers in question worked fine elsewhere so the problem was their network (and I didn&#8217;t yell). Nevertheless what happened next left me speechless.  This is filed under &#8220;Let&#8217;s see what we can do to piss our customers off.&#8221; It&#8217;s also filed under &#8220;never ever ever ever ever do this.&#8221;</p>
<p><em>He transferred me to Apple.</em></p>
<p>That&#8217;s right. The next thing I heard on the phone was the automated prompting system at Apple Inc.. Not a supervisor. Not someone who actually understood how networks worked or would listen to me when I told him I wasn&#8217;t getting all of the required network data or consistently getting a valid IP address.</p>
<p><em>He transferred me to Apple.</em></p>
<p>Wow.</p>
<p>For what it&#8217;s worth, there is a tech who at least listens over there. Tom, here&#8217;s to you. I called back five minutes alter after I&#8217;d regained my composure, explained to you that I still had problems getting an address and that even with an address I couldn&#8217;t look up names, and you listened. I also told you I tried several machines including known working ones from other households, and you listened. You also checked the data on the modem, and realized the signal levels (despite the visit the other day) were still not quite right by enough to cause problems.</p>
<p>They had two trucks there the next day replacing cables. Everything there works fine now.</p>
<p>I guess calling Apple wouldn&#8217;t have solved the problem after all.</p>
<p>I will be pricing out the local Bellsouth (wups, AT&amp;T) service though. Even with the hassle of getting new internal lines installed so I can have the DSL modem where I need it and the outbound mail policies at Bellsouth, this experience coupled with past unreliability in my own house left such a bad taste in my mouth I&#8217;m inclined to never pay a dime to Comcast again.</p>
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		<title>Software Not to Ship With a Product or &#8220;How using a Western Digital Mybook Stopped me From Burning CD&#8217;s.&#8221;</title>
		<link>http://www.midknightgallery.com/2007/10/software-not-to-ship-with-a-product-or-how-using-a-western-digital-mybook-stopped-me-from-burning-cds/</link>
		<comments>http://www.midknightgallery.com/2007/10/software-not-to-ship-with-a-product-or-how-using-a-western-digital-mybook-stopped-me-from-burning-cds/#comments</comments>
		<pubDate>Thu, 11 Oct 2007 14:25:41 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[Tech-Help]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[apple]]></category>
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		<category><![CDATA[service]]></category>
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		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/10/11/software-not-to-ship-with-a-product-or-how-using-a-western-digital-mybook-stopped-me-from-burning-cds/</guid>
		<description><![CDATA[I recently saw a customer comment for an audio/USB adapter that stated &#8220;I&#8217;d have given this a perfect rating if they hadn&#8217;t included the crappy software.&#8221; Apparently, while the adapter did an absolutely bang-up job, the software that came with it to record audio was buggy, crash-prone, and difficult to use. The good news is [...]]]></description>
			<content:encoded><![CDATA[<p>I recently saw a customer comment for an audio/USB adapter that stated &#8220;I&#8217;d have given this a perfect rating if they hadn&#8217;t included the crappy software.&#8221; Apparently, while the adapter did an absolutely bang-up job, the software that came with it to record audio was buggy, crash-prone, and difficult to use.</p>
<p>The good news is that for me, and for a lot of people buying that adapter, the included software was entirely secondary. But what happens when software that <em>needs</em> to be installed for using a product has issues?</p>
<p>Enter the Western Digital Mybook drive a client of mine bought. This drive looks sharp, and comes with Firewire ports and plenty of storage, so they bought one to use for backups. In the 1 Terabyte size it needs to be configured using their RAID utility before a Mac will properly recognize and use it. The RAID is internal to the drive casing, so that&#8217;s not an issue either. I&#8217;ve got to say that overall it seems to be a nice machine.</p>
<p>What is an issue is that a background service is installed &#8211; apparently to allow you to launch their crappy backup utility. By crappy I mean slow even on a brand-new Mac with lots of memory, flaky, and too simplified to make me comfortable using it.</p>
<p>Even that isn&#8217;t the showstopper.</p>
<p>The other day, only a few after installing two of the drives, a client of mine inserted a blank CD-R and the disk would not read. We literally spent hours trying to trace down the problem. It turns out that one of the services installed with the Mybook software can and often enough does prevent the system from properly reading blank CD media. Deleting the file starting the service will stop the problem. I got the fix from the following thread at the Apple support forums, and can say for a fact it worked for my client as well.</p>
<p>You&#8217;ll find the answer 13 posts down:</p>
<p><a href="http://discussions.apple.com/thread.jspa?messageID=4343400" title="Apple discussion thread re: Mybook">http://discussions.apple.com/thread.jspa?messageID=4343400</a></p>
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		<title>A Look Further Afield..</title>
		<link>http://www.midknightgallery.com/2007/08/a-look-further-afield/</link>
		<comments>http://www.midknightgallery.com/2007/08/a-look-further-afield/#comments</comments>
		<pubDate>Tue, 28 Aug 2007 14:50:21 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/08/28/a-look-further-afield/</guid>
		<description><![CDATA[I normally don&#8217;t pay much attention to what John Dvorak has to say, but in this case I think he&#8217;s right.Â  He&#8217;s taken a look at the further implications of the Windows Activation outage and applied it to all web services by asking the question &#8211; is it any safer to depend on online access [...]]]></description>
			<content:encoded><![CDATA[<p>I normally don&#8217;t pay much attention to what John Dvorak has to say, but in <a href="http://www.pcmag.com/article2/0,1759,2176192,00.asp?kc=PCRSS03079TX1K0000585">this case I think he&#8217;s right</a>.Â  He&#8217;s taken a look at the further implications of the Windows Activation outage and applied it to all web services by asking the question &#8211; is it any safer to depend on online access to your data?</p>
<p>Me, I take it with a grain of salt. I use online backups as a slower, redundant system in case a fire or something takes out the much faster backup system at the office. I use Flickr, and this blog as a way to communicate with other people. Both of these are things that I cannot do without the web.Â  There&#8217;s a bit of a gray line when it comes to services like Google Calendar &#8211; which IÂ  sync or subscribe to via iCal so if I don&#8217;t have online accessÂ  I still have a copy of my data from the last time I got online, and a backup if they ever cancel that service. I go to the trouble because it allows my wife and I to keep a common calendar where I can refer to it when I&#8217;m off at work.</p>
<p>The only place I use an online document system is Googles notebook -Â  and that is also used strictly for communicating with the people I work with.</p>
<p>Anything else I do &#8211; image manipulation, document creation, general writing, I have my own tools on my own computers that will work whether or not the internet is available, and can always be attached as files and sent to people. Not wanting to depend on the availability of servers is one reason why I work this way. It just hadn&#8217;t occured to me to think in terms of &#8220;What if you have internet access but the service gets shut down.&#8221; After all, who&#8217;d have thought Google would shut a service down, especially after people paid for it?</p>
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		<title>Software Piracy Prevention&#8230;</title>
		<link>http://www.midknightgallery.com/2007/08/software-piracy-prevention/</link>
		<comments>http://www.midknightgallery.com/2007/08/software-piracy-prevention/#comments</comments>
		<pubDate>Fri, 17 Aug 2007 17:07:21 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[baen]]></category>
		<category><![CDATA[books]]></category>
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		<category><![CDATA[movies]]></category>
		<category><![CDATA[osx]]></category>
		<category><![CDATA[piracy]]></category>
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		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/08/17/software-piracy-prevention/</guid>
		<description><![CDATA[DWBlog, from the maker of NewsFire (the first RSS reader to hook me before I outgrew its feature set at the time) has an entry on a subject that I&#8217;ve often felt conflicted about: product activation. In many ways, I agree with his points, even this one: What activation allows is for reasonable limits to [...]]]></description>
			<content:encoded><![CDATA[<p>DWBlog, from the maker of NewsFire (the first RSS reader to hook me before I outgrew its feature set at the time) has an entry on a <a href="http://http://www.newsfirerss.com/blog/?p=162">subject that I&#8217;ve often felt conflicted about</a>: product activation. In many ways, I agree with his points, even this one:</p>
<blockquote><p>What activation allows is for reasonable limits to be placed on licenses. One has to realize that people will try to pirate software, and that in cases of rampant abuse it must be possible to stop the bleeding. The use of activation means that while honest users are given very liberal boundaries, rampant and excessive abuse can and will be stopped. 99.99% of users will never have an issue. In the few cases where the liberal boundaries are broken, thereâ€™s probably something suspicious happening.</p></blockquote>
<p>First of all &#8211; I absolutely loathe &#8220;copy protection.&#8221; In software this is the practice of deliberately manufacturing a CD or other disk so that it violates the spec but is still readable &#8211; on the majority of readers &#8211; but the &#8220;bad&#8221; sectors can&#8217;t be copied. Time after time this has resulted in disks that are bought and paid for that don&#8217;t work on some fairly small subset of perfectly functional  CD-ROM drives. Given software return policies at most stores this is usually money down the drain. In the music industry this has resulted in everything from CD&#8217;s that won&#8217;t play in the fancy DVD/CD player you now use for your home system or in your car stereo, to CD&#8217;s that run software to prevent your computer from reading the audio tracks. Some of the latter, such as the Sony rootkit, have gone as far as completely hijacking your computer.</p>
<p>To add insult to injury, if anything happens to the original media â€“ it gets scratched or your 4-year old decides it makes a shiney frisbee â€“ you are stuck, with no recourse, <em>because you cannot back it up</em>.</p>
<p>That said, I think every software distributor deserves to be paid for his work if you use his product. That leaves us with the question of what is fair value and how to best enforce the programmers/distributors end of the bargain.</p>
<p>He&#8217;s right. programmers need a way to tie &#8220;you paid for this&#8221; to &#8220;you can use this,&#8221; and serial numbers are so easily distributed and cracked that it&#8217;s practically worthless. My point of disagreement with his article is the following â€“ many people pushing activation and digital rights management are <em>very</em> restrictive in their activation licenses, and the boundaries are <em>not</em> liberal and are very easy to slam into. There are also other issues relating to activation vs. serial numbers that can make it a pain to use and need to be addressed.</p>
<p>Let me get one triviality out of the way. There are a few other methods of piracy prevention. One that is common with higher-end and specialty software (Lightwave, Nobeltec) is to use a &#8220;dongle.&#8221; The huge disadvantage with this methodology is the same as copy protected media &#8211; if the key is lost or damaged then poof, no software. That said, it allows you to install a copy on several machines that you may sit at use the software at whichever one simply by bringing the key along.</p>
<p>Another method is to not even bother. Apple takes this approach with a good percentage of their software, though not Aperture and their &#8220;pro&#8221; apps. The sci-fi publisher <a href="http://www.baen.com/">Baen Books</a>, one of the few to make significant money off of ebooks not only doesn&#8217;t lock theirs down at all, but gives away an entire <a href="http://www.webscription.net/c-1-free-library.aspx">&#8220;free library,&#8221;</a> the better to hook you with. All of the books are available in numerous, standard, easy-to-transfer formats. If you want to know why they did this:</p>
<blockquote>
<p align="left"><em> If I can&#8217;t make a living as a writer by the quality of my writing outweighing any losses I might suffer from theft &#8212; without trampling all over blind and crippled people in order to stop the theft &#8212; I&#8217;ve got no damn business being a writer in the first place. I&#8217;ve still got my tool box, and I haven&#8217;t forgotten how to be a machinist.</em></p>
<p align="left"><em>	Eric Flint </em></p>
</blockquote>
<p>Entire pages of this material on copyright and why they did the ebooks the way they did are available at the old Library still available at: <a href="http://www.baen.com/library/">http://www.baen.com/library/</a> under &#8220;Prime Palaver.&#8221;</p>
<p>Back to our topic. Our remaining issues are these: What constitutes fair use and what problems does &#8220;activation&#8221; bring to the table for users?</p>
<p>With serial numbers/etc. if you lose the number, well, you&#8217;re toast. That said, it&#8217;s easy if you&#8217;re reasonably careful to keep duplicate copies of your serial numbers and disks  so that if anything happens, you can still install and use the program.</p>
<p>What happens if the company providing the software or service goes away or is bankrupted, and the computer you originally installed the program on had to be replaced or reinstalled? Suddenly, even though you have a product bought and paid for that you can reinstall off of your backup discs, you can no longer use the program because <em>there is no activation/authentication database to activate it against.</em></p>
<p>This to me is the biggest achilles heel of any centralized activation system, and one reason why despite the weaknesses of serial numbers, etc., I avoid &#8220;activation&#8221;-based schemes where possible.</p>
<p>Lest you think I&#8217;m merely fearmongering, even worse is already happening. Google just shut down their pay-for-download video service. Everyone who bought a movie through the service will no longer be able to play those videos because Google will not even continue to run the authentication servers for the rights management embedded in the movies. Since they can&#8217;t verify the copies are authentic and on the approved computer â€“ they will not play. Google may decide to do something different, but right now they are only giving partial credits towards new purchases that expire after 60 days. At least with iTunes you can backup your music store purchases to a real CD that can get re-ripped, in the event the iTMS gets shut down &#8211; and your music will also still keep playing on any authorized computers.</p>
<p>So what is fair use? Obviously, that depends on what the software maker decides, to some extent. The blogger that inspired this article obviously &#8220;gets it.&#8221; Some of his products feature &#8220;family pack&#8221; pricing that allow several users in a household to use the program without buying entire separate copies. Apple does the same with OSX. For $200 you can buy a family pack for up to five users instead of the usual, one-user standalone copy that goes for $130. Contrast this with the price of Windows, which &#8220;mere mortals&#8221; like us can only get one very expensive copy at a time. While required to have <em>some</em> sort of DRM for the iTunes Music Store, Apple made the policies very liberal by any other retailers standards: You can burn a song to CD any number of times, just not the same playlist more than 7 times. A song you buy on iTMS can be copied to, authenticated, and used on up to 5 computers. Songs can be shared via streaming to however many computers are practical that are also running iTunes.</p>
<p>This concept is just perfect for a typical household. it is becoming more and more common to have multiple computers in a house. I personally have two: a workstation at home and the laptop I use on-site. Ponying up for two copies of everything just so I can use it <em>as the sole user </em>where and when I need it at the best computer for the job is ridiculous. So is having to pony up for separate full-price copies of an office suite just so the kids don&#8217;t have to take over my workstation to work on a school project &#8211; one more reason I&#8217;ll be getting the newest version of iWork. I&#8217;d gladly pay extra for Windows if it gave me the right to run several copies concurrently in virtualization or on several computers in my household. As it is &#8211; I don&#8217;t buy the extra copies (still running a w98 and a w2k machine) &#8211; and MS will get an even smaller cut via Dell or a similar vendor when I finally do replace my computer.</p>
<p>Piracy is an issue that needs to be addressed. The problem is that many of the cures are either only marginally effective, or worse, actively interfere with your ability to use a product you paid for. A lot of software vendors could look to Apple and Baen for ways to effectively deal with piracy without ruining their own image &#8211; by providing a better value for the reality of how people wish to use the software they paid for, and being very careful not to step on the toes of those self-same customers.</p>
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		<title>It&#8217;s Not a &#8220;Best&#8221; List &#8211; It&#8217;s Just What I Use &#8211; Part 2</title>
		<link>http://www.midknightgallery.com/2007/08/its-not-a-best-list-its-just-what-i-use-part-2/</link>
		<comments>http://www.midknightgallery.com/2007/08/its-not-a-best-list-its-just-what-i-use-part-2/#comments</comments>
		<pubDate>Mon, 06 Aug 2007 21:29:47 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Tech-Help]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[mac]]></category>
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		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2007/08/06/its-not-a-best-list-its-just-what-i-use-part-2/</guid>
		<description><![CDATA[S is for&#8230; (continued) SilverKeeper: This backup uitlity is far from perfect, especially since it does not preserve my metadata and tags as well as I&#8217;d like. What it DOES do though, is back up my files from my internal hard drive to a windows-style share on my linux box, only copying updated or new [...]]]></description>
			<content:encoded><![CDATA[<p><strong>S is for&#8230; </strong>(continued)</p>
<p><em>SilverKeeper:</em> This backup uitlity is far from perfect, especially since it does not preserve my metadata and tags as well as I&#8217;d like. What it DOES do though, is back up my files from my internal hard drive to a windows-style share on my linux box, only copying updated or new files and deleting removed files, without any hiccups. This, combined with a rotating snapshot script, allows me to keep a copy of my disk as it was last night, the night before, last week, last month, etc. You may also want to look at <em>iBackup</em>.</p>
<p><em>Spanning Sync: </em>A background program you control through your system preferences. This allows you to synchronize your Google calendars with your iCal calendars in a way that is effectively transparent. I&#8217;m not sure you can give much better praise than that.</p>
<p><em>Stellarium:</em> A software toy that allows you to look at the night sky at any given hour, at any given place in the world, at any given time rate, and point out the moon, constellations, planets, and major objects visible to the naked eye and binoculars. Slick, simple, and plain pretty to look at.</p>
<p><em>Synk: </em>I use this to perform two-way backups with metadata between my laptop and a share on my main desktop. This allows me to dump any data I need to keep backed up into a &#8220;transfer&#8221; folder on my laptop and know it will get backed up.</p>
<p><strong>T is for&#8230;</strong></p>
<p><em>TextMate: </em>This is a program for people like me who feel like we spend far more of their time in front of a computer looking at and working with code than most anything else. Text editing isn&#8217;t sexy. It&#8217;s not &#8220;cool&#8221;. Having an editor that fits like a glove and can be customized to work the way you <em>want</em> to work is absolutely essential. I gladly bought and paid for this editor after learning how to use it (30-day trial). It&#8217;s sole weakness for me is the printing output, which is nowhere near as flexible or configurable as it should be compared to the free <em>TextWrangler</em>. That said, there are other options that people swear by, including <em>TextWrangler</em> (a tool I&#8217;ve used for years), <em>BBEdit</em>, and <em>SubEthaEdit</em>.</p>
<p><em>TextWrangler:</em> This free little brother to <em>BBEdit</em> replaced <em>BBEdit Lite</em>, and is so powerful that it&#8217;s almost hard to justify paying for a full-blown editor until you are heavily involved in coding on a regular basis and really need some of the power-user features like code block folding. I keep it around these days because it&#8217;s printing is still prettier and more flexible than <em>TextEdit</em>&#8216;s.</p>
<p><em>TinkerTool: </em>A small program that gives you access to a number of the MacsÂ  hidden features that are otherwise only available using the command line in the terminal, including letting you easily see hidden files.</p>
<p><em>Transmit: </em>My overall favorite FTP program, used to upload web pages to websites and do large file transfers across the internet. <em>Cyberduck</em> is also worth a look (and free), and <em>Interarchy</em> is also really a good program &#8211; though I was forced to stop using it due to unresolved issues (at the time) when accessing windows-based WebDAV servers. Since I&#8217;d already happily used transmit for many years before that,and it currently fit my needs, I haven&#8217;t looked back.</p>
<p><em>Twitterific:</em> Twitter is one of those services I&#8217;m not sure if I love or hate. I find I don&#8217;t update as often as many other people, I can&#8217;t stand being constantly interrupted by the public stream, but few things, even facebook, really give you a general feel for how a friends life is going anywhere near as well as Twitter. <em>Twitterific</em> is a mac-based program from the Icon Factory (makers of wonderful icon packs and the incredible <em>Pixadex</em> software for organizing them, among other tools), that floats on your desktop mostly out of the way, and allows you to get, send, and reply to &#8220;tweets&#8221; in a convenient manner.</p>
<p><strong>U is for&#8230;</strong></p>
<p><em>Unplugged:</em>  A battery management aid, this is another love-or-hate item. It may seem redundant, but I&#8217;ve been bitten enough by the &#8220;my laptop is still plugged in but someone turned out the power to the wall outlet while it was asleep&#8221; issue that having a reminder pop-up to tell you that it&#8217;s no longer geting power/plugged in is something I find really, really useful.</p>
<p><strong>V is for&#8230;</strong></p>
<p><em>Vienna:</em> RSS readers have effectively replaced usenet readers as a way for geeks, and now non-geeks, to keep up with the headlines from a number of papers, blogs, and other information sources. <em>Vienna</em> for the Mac is as intuitive as any of the others I&#8217;ve used (<em>NetNewsWire, Pulp Fiction</em>) More reliable than most (<em>Pulp Fiction</em> â€“ I&#8217;m looking at you), and best of all, free.</p>
<p><em>VMWare Fusion:</em> A virtual machine allows you to run a completely different operating system (windows, linux, etc.) inside of a window or full-screen without having to reboot your computer. As a result of this I no longer have to turn to another machine to test my web-design work in a Windows environment. VMWare is the big player in virtual machines on the Windows side, and though they got into the Mac market late, they have a solid product. The choice between <em>Fusion</em> and the <em>Parallels Desktop</em> is mostly one of style. The configuration for <em>Fusion</em> feels more intuitive for me, and their slow-but steady approach to adding features is one I appreciate. That said, <em>Parallels</em> headlong plunge into the market and into adding useful features for the consumer has kept VMware on its toes as well as ensured reasonable prices for <em>Fusion</em>, despite a few bugs cropping up along the way. Check them both out.</p>
<p><strong>W is for&#8230;</strong></p>
<p><em>Weird Worlds:</em> An oddball little game of space exploration that has you search planets for artifacts and meet alien races. Sometimes you kill them.</p>
<p><strong>X is for&#8230;</strong></p>
<p><em>Xyle Scope:</em>  If you are a web designer, this program is invaluable. It allows you to quickly and easily determine exactly what style and other rules are making your page look the way they do. It even allows you to make temporary changes to the stylesheet rules on the fly so you can observe their effects.</p>
<p><strong>Z is for&#8230;</strong></p>
<p><em>Zterm:</em> Only the geekiest of admins will need this, but you know who you are. Yes, you, the guy who has a USB &#8211; serial adapter and needs to console into a cisco router before it&#8217;s ever been put on the network.</p>
<p><strong>Honorable mentions:</strong></p>
<p><em>Yep!: </em>I personally haven&#8217;t paid for this yet, but I still may. It skims your drive for all available PDF files, tags them by folder and file name (and allows you to add other tags) and makes it ridiculously easy to find a PDF file almost anywhere on your computer and take quick sneak peeks without opening up and transitioning between programs. Given that nearly every page you see can be saved to a PDF to easily keep electronic copies, this should be a no-brainer, but barely misses out for two reasons. First, OSX 10.5 will have similar quick-peek functionality. Second, this is limited to PDF&#8217;s only. Word documents, JPEG&#8217;s and TIFF&#8217;s need not apply.</p>
<p><em>Freeverse, and Ambrosia Software: </em>Ambrosia got its start doing clones of popular arcade games such as asteroids and centipede before branching out to titles such as <em>Escape Velocity</em>. Freeverse made its name with a hysterical version of solitaire and a very solid <em>Tetris</em> clone. Both have catalogs of very fun software that you should check out. Freeverse, in particular, has a loony sense of humor.</p>
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		<title>Good Eats&#8230;</title>
		<link>http://www.midknightgallery.com/2005/08/good-eats/</link>
		<comments>http://www.midknightgallery.com/2005/08/good-eats/#comments</comments>
		<pubDate>Mon, 22 Aug 2005 02:01:25 +0000</pubDate>
		<dc:creator>MidKnight</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.midknightgallery.com/archives/2005/08/21/good-eats/</guid>
		<description><![CDATA[I can&#8217;t finish my few and meager notes on my time in Tennessee without talking about at least one place we ate while in Gatlinburg. If, after coming out of the park, you fight your way past the crowds, the tourist traps, the 70&#8242;s-relic hotels, the Taffy shops, and the Ripley&#8217;s aquarium, you&#8217;ll come to [...]]]></description>
			<content:encoded><![CDATA[<p>I can&#8217;t finish my few and meager notes on my time in Tennessee without talking about at least one place we ate while in Gatlinburg.</p>
<p>If, after coming out of the park, you fight your way past the crowds, the tourist traps, the 70&#8242;s-relic hotels, the Taffy shops, and the Ripley&#8217;s aquarium, you&#8217;ll come to highway 321. Take a right, and you start to get away from the tacky part of town. Another right leads you into a deceptive dip that quickly segues into a steep uphill climb (scarily steep, if you&#8217;re not used to mountain driving). At the top is a small wooden inn and lodge called Greenbrier&#8217;s.</p>
<p>I cannot recommend the food or the view highly enough. I had the trout, blackened, and the french onion soup while my wife had the steak. Both were excellent. I didn&#8217;t have a chance to sample their house specialty of stuffed chicken breast. The service was friendly and outstanding, and the view off of the glassed-in former back porch was breathtaking.</p>
<p>Well worth every penny.</p>
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